To purchase your products on SERI FOOD you can make payments online or offline. By paying online you can use Visa, Postepay, Mastercard, American Express, Carta Aura, Discover credit cards or pay via PayPal online transaction. For offline payments, however, you can use the Early Banking Bonus.
Payment by PayPal and Credit Cards
In the case of purchasing goods with PayPal payment method, PayPal will promptly charge the amount of the purchase made at the conclusion of the online transaction.
In the event of cancellation of the order, both by the Customer and in the case of failure to accept it by SERI FOOD, in conjunction with the cancellation, the amount of the canceled goods will be re-credited to the customer's Paypal account. The re-credit times on the payment instrument chosen within the PayPal account depend solely on PayPal and the banking system. Once the amount is credited back to the PayPal account, SERI FOOD can not be held liable for any direct or indirect damages caused by delays in actual PayPal or bank credit re-accrual.
SERI FOOD reserves the right to request additional information from the customer (eg fixed telephone number), which determines the actual ownership of the PayPal account. In the absence of the required documentation, SERI FOOD reserves the right not to accept the order.
At no time during the purchase procedure SERI FOOD is able to know the buyer's credit card information or other methods chosen within the PayPal wallet.
Payment by Early Banking
In the case of payment by Earlier Bank Transfer, the Customer ordered will be kept committed until receipt of the proof of receipt, to be sent to SERI FOOD (e-mail) within and not more than 4 working days from the date of acceptance of the order . Sending the order will only be made upon the actual crediting of the sum due on the c / c of SERI FOOD, which will have to take place within 8 working days from the date of acceptance of the order. Exceeding these deadlines, the order will automatically be canceled. Bank transfer orders will be sent by email to the address provided for the order confirmation.
The cause of the bank transfer must include:
the reference number of the order;
the date of ordering;
name and surname of the order manager.
Right of withdrawal
According to art. In the case of distance sales, if the customer is a consumer, he has the right to withdraw from the purchase contract for any reason and without providing any explanation. In order to exercise this right, the customer must send a letter of recommendation to AR within 30 working days from the date of receipt of the goods to the following address: SERI FOOD via Virgilio, 53 - 80035 Piazzolla di Nola (NA). The communication must be sent, upon notice, by email to: email@example.com or by calling 348/3509684 or 339/8881876.
NB In the letter requesting the right of withdrawal, it is necessary to indicate the details of a bank or post office account for re-accreditation of the amount due (CIN Code, ABI Code, CAB Code, Account Number, Account Holder)
In order to use the right of withdrawal it is necessary that:
1. The customer contacts by mail or by telephone our offices to express their willingness to avail of the right of withdrawal and to request a "Retention Management Code" to be indicated in the registered letter in order to manage the product that will be in our warehouses
2. The Customer expresses his / her will to avail of the right of withdrawal in the manner described above
3. The purchased item is intact and returned in its original packaging, complete in all its parts (including any documentation and accessory accessories: manuals etc ...), indicating the "recall management code" outside the neck.
Once the goods arrive at our warehouse, the goods will be examined to evaluate any damage or tampering that does not result from the transportation.
After checking the integrity of the goods, we will re-accredit the amount already paid up to and within 30 days of receipt of the registered letter by wire transfer to your current account.
Refund refers to the price of the product purchased, net of the costs incurred to deliver the product.